Guest Service Agent - Residences

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Date: 27-Mar-2019

Location: United Arab Emirates, AE

Company: EMAAR

Under the general direction of the Director of Residences or his delegate and within the limits of established The Address Hotels + Resorts policies and procedures, responsible for all activities relevant to the Residences desk such as the reception, check in / out, rooming of all Residences guests, assisting them with inquiries.


Check and respond email accordingly.
 Take ownership, pass on and or document guest complaint
 Understanding the values and culture of the company and how they influence what we do.
 Supervising shift of GSA , Staff delegation, Train associates ensure comply and follows SOP's
 Assist GSA for payment process on different situation given.
 Daily Briefing at 3pm training should be conducted for the associates product knowledge or operation process refresher
 A warm and friendly approach to other team members and a positive sharing of workloads, skills and knowledge.
 Software system link to Privilege card that need to update the codes in order for the card to be activated.
 Several paperwork’s such as Privilege card forms, Parking list forms should be Scanned and filed accordingly.
 Ensure to update and monitor the Parking list.
 Proper Handover to Residence Manager about the day operation and guest complaints resolved and on progress.
 Always check traces and departure reports.
 Be available for guest at all times as point of contact and co-responsibility for appropriate treatment of guest resolution.

Job Segment: Customer Service

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