Guest Service Agent

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Date: 19-Apr-2019

Location: United Arab Emirates, AE

Company: EMAAR

Vida The Hills is currently looking for Guest Service Agent.

  • A minimum of one year experience in a similar position in a 5-star hospitality company
  • Customer service orientations
  • Team player
  • Flexible in scheduling
  • Enthusiastic and pleasant personality

 

Job Purpose/Description:

This position is designed to provide service to our Hotel and Residence guests, catering to all their needs and requests.

 

  • Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, etc.), balancing their cash float at the end of each shift.
  • Handle check-in and checkout of arriving and departing guests, following established The Address Hotels & Resorts standards
  • Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action (safety deposit box issuance, message handling, dealing with complaints, etc.)
  • Coordinates room status updates with the Shift Leader, by notifying them of all group checkouts, late checkouts, early check-ins and special requests.
  • Be knowledgeable at all times of updated product and service information, including daily hotel meetings and conferences.
  • Possess a working knowledge of room reservation procedures, according to The Address Hotels & Resorts standards, and will handle reservation booking and cancellation
  • Customize their selling approach and upselling techniques, based on the targets set for each particular shift.
  • Complete additional tasks as assigned from time to time by their supervisor. This may include training and meeting attendance.


Job Segment: Customer Service

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