Housekeeping Supervisor

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Date: 30-Apr-2019

Location: United Arab Emirates, AE

Company: EMAAR

Assist the Assistant Manager to manage the Housekeeping department as a professional, efficient and flexible service department, ensuring maximum guest satisfaction consistent with hotel standards, through achieving strong associate engagement by planning, organizing, directing, and controlling the Housekeeping Department operation and administration.


Assist to maintain a high standard of cleanliness throughout the Hotel.  Be aware of associate needs to be able to delight guests.  Maintain a high level of productivity in all areas.


The Floor Supervisor is required to conduct their duties in a courteous, safe and efficient manner, in accordance with hotel policies and procedures, ensuring that the highest level of service is maintained.


Maintenance and Cleanliness Checks

  • Daily checks of all rooms and off stage area and to provide feedback to associates.
  • Daily checks of the hotel to ensure adherence to cleanliness and maintenance standards. 
  • Daily checks of floral decoration.
  • Assist in overseeing an inspection program for VIP, occupied or vacant clean rooms.
  • Assist in managing a spring cleaning roster.
  • Assist in preparing cleaning schedule for the return of out-of-order rooms.
  • Daily checks of vacant inspected and vacant clean rooms.
  • Ensure company brand standards are met in all the guest rooms
  • Ensure mystery shopper and LQA standards are met at all the times.


Organisational Work

  • Assist in reviewing, creating and implementing Standards & Procedures.
  • Assist in the daily maintenance of the room’s inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
  • Attend all required meetings.
  • Assist in maintaining and ordering required par levels of linen, towelling, and attire.
  • Assist in completing monthly amenity stock take.
  • Prepare requisitions.
  • Assist in supervising the smooth running of the department.
  • Work closely with all other departments with regards to the day to day operation.
  • Assist in writing weekly roster.
  • Assist in maintaining associates attendance records in order to contain absenteeism.
  • Assist in documenting accurate records of lost property.
  • Provide associates with all needed cleaning equipment.
  • Completely understand, implement and ensure adherence to local laws and hotel policies.
  • Be well versed and of hotel Fire and Evacuation procedures as well as health and safety requirements in the Workplace.  Ensure associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
  • Uphold the hotel culture by demonstrating the hotel language and lifestyle standards at all times to guests and fellow associates.
  • Personally ensure compliance with all relevant Workplace health & safety and occupational health & safety legislation, and related hotel and company Policies.
  • Develop and implement strategies to minimise absenteeism and to manage occupational health & safety issues.
  • Take proactive action towards protecting the hotel environment.
  • Support hotel activities.





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